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Frequently Asked Questions

Do you just do kitchens and bathrooms?

We can place countertops almost anywhere you'd like. Be it fireplaces, outside kitchens, tables, showers, etc... You can view some of the different projects we've done on our website Gallery, or even more on our Facebook and Instagram pages! 

Do you offer plumbing services?

Unfortunately, we do not. We install all of the sinks and drill the faucet holes on site, but a licensed plumber will need to do the plumbing hookup. You can find your own plumber, or you can ask us for recommendations.

I have old countertops already, what should I do with them?

If you are replacing your countertops, you can either remove and dispose of them yourself, or we can offer to do the removal and disposal at an extra charge.

Where should I begin?

Are you ready for new counters?  Stop by our showroom or give us a call and our team will help give you ideas, expectations, and timelines. All we need from you is your creative vision!

Are stone countertops sealed?

Yes! We seal all countertops with industry grade sealer to help resist common household stains. We offer two types, a 1-Year sealer which comes free with every install and a 15-Year sealer for a small charge. (Please note that sealers are preventative measures and not permanent solutions) repeated contact with strong acidic liquids like wine, lemon juice, or harsh chemicals can slowly eat away at the sealer over time, leaving your countertops exposed.

​What is the general maintenance for stone counters?

Countertops can be cleaned with mild soap and water. There is also a huge variety of stone cleaning products that will help keep your counters clean and shiny for years to come. 

Do you offer a low price guarantee?

Yes we do. If a competitor has done a final bid price lower than what we bid for the same product and service, we will match that price and include a 5% discount. Some exceptions apply. Give us a call or email regarding this option.

Do you have financing?

To get a project started we require a 50% deposit. Once the project is fully completed, the rest of the amount is due on receipt. We offer at least 30 days from the install date for the rest of the payment. We accept many forms of payment but check is our preferred method. Credit Cards are subjected to a 3% convenience fee. 

I heard that you give out free cutting boards?

That is correct. If you are satisfied with the end result of our work, give us a rating on our socials and/or Google. Once that is done, we will be more than happy to cut and fabricate a stone cutting board that will match your kitchen countertops!

Do you do everything in house?

We are an "all in one company" meaning you don't need to be in contact with so many people to get your project going. Because of this, the whole process is quick and efficient. We work with you, from the initial selection of the stone to the day of the install.

Why should I go with stone counters?

In the past, many people chose to go with laminate or Formica for their counters which was the cheap and quick alternative. The issues that develop with these tops is that over time breaks in the seam lines can happen, warping, or rotting when water is absorbed, leading to a need for replacement. With stone counters, those worries fade away. Stone tops are much cleaner, easier to care for, and way more durable. Plus, they help improve the overall look of your space. 

What does the VF stand for in your name?

A reference to our humble beginnings. It is the initials for Victoria Flooring. See our About page regarding our history.

Have a specific inquiry?

Contact us and our team will help answer any questions you may have. Let us begin your journey of making your dream project into a reality

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